In today’s digital age, customers are looking for instant information and speedy resolution to all their queries.
Chatbots provides an efficient way to stay connected with end customers directly and provides information at their fingertips – be it through a messaging chat application or through voice enabled service like Alexa and Google Home.
Some of the typical use cases are listed below –
- Ability to know your customers and directly interact with them over various channels, like retail brands directly connecting to their end customers.
- Improve customer engagement, interaction and provide speedy resolution.
- Scaling customer service operations by providing relevant information 24 by 7 at customer’s finger trip.
- Understand customers and their preferences better to provide hyper personalized service, like a personal assistant.
- Provide an ability to interact with connected devices, like Smart Homes in a natural and intuitive way.
- Provide expert guidance, like a financial assistant chatbot providing investment suggestions.